Warranty Conditions
Products supplied by Atop Technologies are covered in this warranty for sub-standard performance
or defective workmanship. The warranty is not, however, extended to goods damaged in the
following circumstances:
(a) Excessive forces or impacts
(b) War or an Act of God: wind storm, fire, flood, electric shock, earthquake
(c) Use of unqualified power supply, connectors, or maintenance procedure
(d) Replacement with unauthorized parts
RMA and Shipping Costs Reimbursement
Customers shall always obtain an authorized "RMA" number from Atop before shipping the goods to be repaired to Atop. When in normal use, a sold product shall be replaced with a new one within 3 months after purchase. The shipping cost from the customer to Atop will be reimbursed by Atop.
After 3 months and still within the warranty period, it is up to Atop whether to replace the unit with a new one; normally, as long as a product is under warranty, all parts and labor are free of charge to the customers.
After the warranty period, the customer shall cover the cost for parts and labor.
Three months after purchase, the shipping cost from the customer to Atop will not be reimbursed, but the shipping cost from Atop to the customer will be paid by Atop.
Limited Liability
Atop shall not be held responsible for any consequential losses from using Atop’s product.
Warranty Period
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Product Categories
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Warranty
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Serial-to-Ethernet Server
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5 Years
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Serial-toWLAN Server
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Industrial Wireless Ethernet Device
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Modbus Gateway Series
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Industrial Ethernet Switch
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Embedded Serial Server
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Pick-to-Light System
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1 Year
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Auto-Identification and Data Collection-AIDC
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Notes: Warranty coverage for accessories such as power adapters and high-gain antenna is one year
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Warranty Policy
